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Customer Support - Online Marketplace

Negotiable
Experience level Mid-level Work arrangement Remote
Role Overview
Multis UK Limited is seeking a reliable Customer Support team member to assist users across its online marketplace platforms. The position offers flexible work arrangements (part-time, full-time, or contract) in a remote environment.
Key Responsibilities
  • Customer Interaction: Answer user inquiries via email and online support channels in a clear, friendly manner.
  • Platform & Account Management: Assist users with marketplace features, user accounts, and ad placements.
  • Content Moderation: Review reported listings/content and escalate technical or safety issues to internal teams.
  • Internal Collaboration: Utilize internal administrative tools and coordinate with development and marketing departments.
Key Requirements
  • Communication & Skills: Strong written English with clear, friendly, and professional communication skills.
  • Technical Aptitude: Basic computer and internet proficiency, with the capacity to learn new software systems quickly.
  • Work Ethic: High reliability, responsibility, and the ability to work independently in a remote team setup.
  • Previous experience in customer support, online classifieds, e-commerce, or social platforms.
  • Fluency in additional languages.
  • Familiarity with using AI tools for customer support workflows and content moderation.
What We Offer
  • Work on international online marketplace projects.
  • Structured onboarding and training on internal systems and workflows.
  • Flexible remote cooperation with growth potential as the project expands.
Apply directly
www.multisltd.co.uk
Open application link
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